1. General provisions
This Privacy Policy (the "Policy") explains what data the ReloGuide service (the "Service") processes about you, for what purpose, on what basis, how long it is stored and what rights you have.
The Policy forms an integral part of the Terms of Use and covers the website reloguide.app, the Telegram Mini App, the Telegram bot, mobile applications and the API of the Service.
The controller of personal data is ReloGuide LLC, a limited liability company organised under the laws of the State of Wyoming, United States of America (the "Operator", "we"). Enquiries about data processing are sent to abuse@reloguide.app.
By using the Service you confirm that you have read this Policy. If you do not agree with processing on these terms, do not use the Service.
2. Our principles
- We collect the minimum data necessary for the functions of the Service to work.
- We do not sell personal data to third parties.
- We do not use data for purposes incompatible with those described in the Policy.
- Data you publish yourself (profile, posts, reviews, places, listings, events) is public by your own decision and is visible to other Users and to search engines.
3. What data we process
Account and sign-in data: phone number, email address, Telegram identifier and related public data (id, name, username, avatar), password hashes and one-time codes, sign-in timestamps.
Profile data: display name, handle, avatar and cover, short description, links, country and city, languages, date of birth or age, and any other details you provide voluntarily.
Dating data: profile, search preferences, reactions (likes and passes), matches. This data is processed only if you voluntarily enable the section and may reveal information about your private life.
User Content: posts, comments, reviews and ratings, places, events, listings, collections, check-ins, uploaded photographs and files, including their metadata.
Messages: the content of conversations in the Service messenger, attachments, information about participants and timing, read receipts; technical data about calls (occurrence, duration, participants) without recording their content.
Location data: country and city determined from the IP address; the city you select manually; coordinates of objects you add to the map. We do not collect precise device geolocation without your explicit permission in the browser or app.
Technical data: IP address, device, operating system and browser type and version, interface language, time zone, session and device identifiers, push notification tokens, request logs and error reports.
Usage data: views, transitions, in-service search queries, filters, saved settings, and the activity history needed for feeds, recommendations and ratings.
Clip viewing data: which clips were shown to you and which you opened, how long you watched them and whether you watched them to the end, early skips, and your explicit marks “not interested” and “fewer clips from this author”. From this data an interest profile is built — weights across categories, tags, cities, places and authors that shape the “For you” feed. The interest profile is part of your personal data: it is deleted together with the Account and is included in the data export you may request. For unregistered visitors such a profile is kept for a limited period and is deleted automatically afterwards.
Uploaded video recordings. A video file is transcoded into the single playback format of the Service, and technical metadata of the recording, including capture coordinates, is stripped in the process; the uploaded source file is not kept. The location of a clip is only the one you specified yourself.
Enquiry data: the content of complaints, support requests and correspondence with the Operator.
We do not deliberately request information about health, criminal record, religion or political views. Discussion of political and religious topics is prohibited in the Service (Terms of Use). If you voluntarily disclose sensitive information in public content, you do so at your own risk and in the knowledge that it is public.
4. How we obtain data
- Directly from you — on registration, when completing the profile, publishing content, chatting and contacting us.
- Automatically — as you use the Service (technical data, cookies, logs).
- From third parties — from Telegram when you sign in via Telegram, and from providers of IP-based city detection.
- From other Users — where they mention you, publish a review, a complaint or an image featuring you.
5. Purposes and legal bases
Performance of the contract with you (providing the functions of the Service):
- registration, sign-in and operation of the Account;
- publication and display of your content, feeds, map, search and recommendations;
- building the personal clip feed from your views, completions and explicit marks;
- messenger, calls, notifications, dating and events.
Legitimate interests of the Operator:
- security, prevention of fraud, spam, manipulation and abuse;
- content moderation and enforcement of the rules of the Service;
- error diagnostics, stability and development of the Service;
- anonymised usage analytics;
- protection of the Operator's rights and handling of disputes.
Your consent (withdrawable at any time):
- optional analytics and marketing cookies;
- push notifications and non-transactional email;
- access to precise geolocation;
- completing and publishing a dating profile.
Compliance with the law — retention of data and disclosure in response to lawful requests from competent authorities.
6. Public data
Please note that the following data is visible to everyone, including unregistered visitors and search engines: public profile, posts, comments, reviews and ratings, places and events you add, listings, public collections, check-ins, statuses and ratings.
Private messages are not public, but may be reviewed by the Operator when handling a complaint, investigating a security incident or when required by law.
You control the visibility of part of your data in the privacy settings. Content already published may have been copied, saved or indexed by third parties — the Operator does not control such copies.
7. Who data is shared with
We do not sell personal data and do not share it with third parties for their own marketing. Sharing is possible only with the following categories of recipients:
- infrastructure providers — server and database hosting, content delivery network and media object storage, backup, email and push notification delivery, voice and video call servers, error monitoring;
- Telegram — where you use Telegram sign-in, the Mini App or the bot, to the extent needed for that function;
- translation services — for automatic translation of public content;
- competent authorities — in response to lawful requests, and where necessary to protect life, health and the rights of the Operator and third parties;
- successors — in the event of reorganisation or transfer of the Service, preserving the terms of this Policy.
Providers process data on our instructions, to the extent needed to deliver their services, and are bound by confidentiality.
8. International transfers
The servers and infrastructure of the Service are located in the European Union; individual services (content delivery, backup, notifications) may process data in other countries. Transfers are made with the safeguards required by applicable data protection law.
By using the Service from any country, you understand that your data may be processed outside it.
9. Retention periods
- Account and profile data — for as long as the Account exists.
- Public content — until removed by you or by the Operator; after Account deletion it may remain in anonymised form to preserve the integrity of discussions.
- Messages — until the Account or conversation is deleted; copies in backups — no more than 90 days.
- Clip viewing records — up to 180 days; the interest profile gradually loses weight over time and is refreshed by your new views, and for unregistered visitors it is kept for a limited period.
- Video files: the uploaded source file is not kept at all; an unfinished upload is deleted after 24 hours, a recording that failed processing after 72 hours, and a clip you deleted after 7 days.
- Technical logs and security data — as a rule up to 12 months.
- Records of blocks and violations — for as long as needed to prevent re-registration by the offender.
- Data whose retention is required by law — for the period prescribed by law.
10. Your rights
You have the right to:
- obtain information about the processing of your data and a copy of that data;
- correct inaccurate data — most details can be edited in the settings of the Service;
- delete your Account and the data associated with it;
- withdraw consent to optional processing (cookies, mailings, geolocation, dating);
- object to processing based on legitimate interests;
- restrict processing in the cases provided by law;
- receive your data in a machine-readable format;
- lodge a complaint with the data protection authority of your country.
Requests are sent to abuse@reloguide.app from the Account or from the address linked to it. We respond within the period set by applicable law, and in any case no later than 30 calendar days. We may request additional information to verify your identity and may refuse manifestly unfounded or excessive requests.
Exercising your rights must not infringe the rights of other Users: we do not delete other people's content or correspondence at your request, nor data needed to protect the Service from abuse.
11. Account deletion
You can delete your Account in the settings of the Service. On deletion:
- the profile, dating profile, private settings and linked identifiers are erased or anonymised;
- clips are deleted together with their video files and posters, and the interest profile, clip viewing records and your “not interested” marks are deleted together with the Account;
- public content may be retained in anonymised form;
- messages remain on the side of the people you talked to;
- data required to comply with the law and to prevent repeat violations is retained to a minimal extent.
Complete removal from backups takes up to 90 days.
12. Security
We apply reasonable technical and organisational safeguards: traffic encryption (HTTPS), password hashing, access restrictions, logging of administrator actions, regular backups, and protection against brute-force and automated attacks.
No service can guarantee absolute security. You are responsible for keeping your credentials and device safe. Do not send passwords, banking details, scans of documents or other sensitive data through the Service — the messenger does not use end-to-end encryption.
We notify you of data breaches known to us that create a high risk to your rights, in the manner and within the time limits set by applicable law.
13. Children
The Service is intended only for persons over 18 and is not directed at children. We do not knowingly collect data of minors. If we discover such an Account we block it and delete the related data. If you know of a violation, tell us at abuse@reloguide.app.
14. Cookies and similar technologies
The Service uses cookies and similar technologies: browser storage (localStorage, sessionStorage), session and device identifiers, and Telegram Mini App storage.
Necessary (always on). Without them the Service does not work: authentication and session handling, protection against request forgery (CSRF), load balancing, storing the selected language, city and theme, remembering your cookie decision, and basic security measures. Basis — performance of the contract and legitimate interest in security; separate consent is not required.
Analytics (with your consent). Help us understand how the Service is used: which sections are opened, where errors occur, what is slow. Data is used in aggregate.
Marketing (with your consent). Allow us to assess the effectiveness of acquisition channels and show more relevant offers inside the Service. We do not pass personal data to advertising networks for their own purposes and do not sell it.
Most cookies are set by the Service itself; some technologies may be set by infrastructure providers — the content delivery network, error monitoring, the Telegram platform when running as a Mini App, and notification delivery services.
Managing consent. On your first visit you choose which categories to allow: accept all, necessary only, or configure them individually. You can change the decision at any time in the settings of the Service. Withdrawal applies prospectively and does not affect the lawfulness of processing already carried out. You can also delete and block cookies in your browser; disabling necessary cookies makes the Service unusable.
Periods: session cookies are deleted when the browser closes; authentication cookies are stored until sign-out or session expiry; the record of your cookie decision — up to 12 months, after which you are asked again; interface settings in local storage — until you clear them.
When the Service is opened inside Telegram, some data is stored by the Telegram platform; Telegram's own rules also apply to it and are outside the Operator's control.
15. Automated processing
The Service uses algorithms to rank content, generate recommendations, match dating profiles and detect spam, manipulation, fraud and prohibited content, including automatic restrictions and blocks.
Such decisions are based on the security rules of the Service. You may submit an objection to abuse@reloguide.app; the Operator is not obliged to disclose detection methods where this would create a risk of circumvention.
16. Changes to the Policy
The Operator may amend the Policy. The current version is always available in the Legal documents section with the date of the last update. Material changes are communicated through the interface of the Service. Continued use of the Service constitutes acceptance of the new version.
17. Language of the Policy
The Policy is published in Russian, English and Thai. In the event of any discrepancy, the English version prevails.
18. Contacts
For any questions about personal data processing, to exercise data subject rights and for complaints: abuse@reloguide.app, or the "Help" section in the settings of the Service.